Customer Experience Associate  
Byte Technology Systems (Private) Limited   More jobs from this company

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Job Title:   Customer Experience Associate
Category:   Client Services
Total Positions:   1
Job Location:   Lahore
Gender:   No Preference
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   1 Year
Apply By:   Feb 13, 2021
Job Description:

Company Introduction

  • The byte is building an on-demand food delivery platform that’s powered by dark kitchens.
  • The company envisions making food-delivery affordable and accessible for a larger segment of Pakistan (than it currently is).
  • The byte is Pakistan’s first consumer internet startup to get backed by Combinatory.

Job Description 

  • We are looking for a Customer Experience Associate who can help us scale up our operations across multiple locations with a smooth customer experience.
  • You will be acting as a bridge between the customers and the operations, channelize the problems, and coordinate with the operations teams to ensure a seamless customer experience.
  • We are small and getting ready to grow which means that you will have the room to create a ton of impact really fast and join us for our initial growth! This is an opportunity to get in on the ground floor of Pakistan’s very first Combinatory consumer startup.


  • Acting as a bridge between customers and the operations by channelizing customers’ concerns
  • Resolving end-to-end service problems by clarifying the customer’s complaint and determining the cause of the problem
  • Selecting, and explaining the best solution to the problem, and following up to ensure resolution
  • Coordination with operations and delivery team to ensuring a good order experience
  • Tracking live operations and responding to queries e.g., deliver assignments, live support
  • Preparing product or service reports by collecting and analyzing customer feedback

Skills and Experience

The ideal candidate will have these experiences:

  • 1-2 years’ experience in managing Customer Support preferably in a startup
  • Proficiency in the English language
  • Good communication skills
  • Highly energetic and able to work under pressure.
  • Impact driven individual
  • Problem solving

Company Information
Company Name:  Byte Technology Systems (Private) Limited
Company Description:

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