Job Description
- To Handle Customer queries via emails and Live Chat
- To Receive Customer Complaint TTs (Trouble Tickets)
- Able to Give front end resolution dealing with increasing number of mails on daily basis
- To Conduct technical analysis of complaints for proper resolution
- To Coordinate and follow up on current issues with associated departments
- Manage resolution within defined timelines associated with a complaint category
Requirements:
- Internet search,analysis skills and Bachelors degree in Computer Science
- Excellent Written and Spoken Communication in English
- Exhibit excellent client engagement, communication and team member skills
- Ability to work in flexible work timings
- Typing Speed should be at least 40 - 50 wpm
- Exposure to ticketing system and live Chat for customer support will be preferred but not required