• Building and maintaining relationships with clients and key personnels.
• Conducting business reviews to ensure clients are satisfied with their services.
• Alerting the sales team to opportunities for further sales within key clients.
• Letting customers know about other products the company offers.
• Attending meetings with clients to build relationships with existing accounts.
• Achieving client relationship targets for providing services.
• Working closely with CEO and other team members.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Updating the CRM for each individual lead and ensuring account managers are aware of changes within clients.
• Following up the Leads and handing over to case worker.
• Liaising with internal departments to ensure client needs are fulfilled effectively.

Background of the Client Relationship Manager

• Strong interpersonal skills and an ability to build rapport with customers.
• Previous sales experience and an organised approach to work.
• Hardworking with a strong work ethic.
• Previous experience working as a client relationship manager or a track record of managing client relationships.