| Job Title: |
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Support Agent |
| Category: |
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Software Development |
| Total Positions: |
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3 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Entry Level |
| Minimum Experience: |
|
Less than 1 Year |
| Salary Range: |
|
PKR 25,000 to 50,000 per Month |
| Apply By: |
|
Jul 16, 2019 |
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| Job Description: |
Hostings House is a product based software company working since 2007. We are looking for support agents to understand/learn our product(s) and provide technical support to the customers around the globe. The agents we are looking for must comply with the following skillset
Skills:
A brilliant brain and strong learning power Great interest in learning and excel more Basic/Advanced knowledge of linux operating systems Writing good english with no grammatical mistakes An ability to assess each customer/employee's IT knowledge levels Ability to deal with problematic clients Logical thinker Good analytical and problem solving skills Keeping up-to-date technical knowledge Good interpersonal and customer care skills Good accurate records keeping
Responsibilities:
Knowledge/experience in handling/testing a product (will be appreciated) Working with customers/employees to identify problems and advising on the solution Logging and keeping records of customer/employee queries Updating self-help documents so customers/employees can try to fix problems themselves Testing and fixing faults
Benefits:
- No delay in salary
18 paid holidays yearly Medical insurance Indoor gaming Personal growth Opportunity to represent in local and international conferences Performance based bonuses Performance based salary increment and promotion |
| Company Information |
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Company Name: Hostings House
Company Description:
An Information Technology (IT) based company and primarily an OFF-Shore Software Development House. Pakistan Office based at Lahore with operations in US/Canada and Europe. Hostings House is always looking for bright, talented people (regardless of geographic location within Pakistan; gender and age) to help us change.
Here are things that are important for all positions.
- Great communication skills. We are a virtual team as well, so frequent and clear written communication is a must.
- Self-driven work ethic. We are a flat organization where everyone is their own product manager.
- Curiosity and the desire to learn. Our business is changing and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.
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