We are a USA-based printing and packaging company dedicated to delivering high-quality products and services to our clients. Our focus is on innovation, efficiency, and customer satisfaction. We are looking for a motivated and detail-oriented Customer Service Representative (CSR) with strong sales experience and complete product knowledge in printing and packaging to join our team.

Key Responsibilities:

• Serve as the primary point of contact for customers, handling inquiries via phone, email, and in person.

• Manage and process customer orders accurately and efficiently.

• Provide product and service information, including packaging options, printing specifications, and pricing.

• Actively engage in sales by identifying customer needs, upselling services, and generating new business opportunities.

• Coordinate with the production and logistics teams to ensure timely delivery of orders.

• Handle customer complaints and resolve issues in a professional and timely manner.

• Build and maintain strong customer relationships to encourage repeat business.

• Maintain accurate records of customer interactions, orders, and sales activities.

Qualifcations:

• Proven sales experience in the printing and packaging industry is a must.

• Complete knowledge of printing and packaging products, materials, and processes is required.

• Strong communication and interpersonal skills.

• Ability to manage multiple tasks and work under deadlines.

• Proficiency in MS Office and familiarity with order management systems.

• Problem-solving skills with a customer-first attitude.

• High school diploma required; associate’s or bachelor’s degree is a plus.

What We Offer:

• Competitive salary and commission structure.

• Growth opportunities within the company.

• Supportive and collaborative work environment.