We are seeking an experienced and dynamic Residence Facilities Manager to oversee the full operations of a luxury residential property designed with a five-star hotel concept. This is a senior leadership position responsible for ensuring world-class service delivery, operational excellence, and a premium living experience for high-profile residents.

The ideal candidate will combine strong hospitality management expertise with exceptional operational leadership, and will be capable of building and leading a multidisciplinary team to deliver an elevated residential lifestyle that meets the expectations of international clients and executives.

Key Responsibilities

Operations & Service Excellence

• Oversee day-to-day operations of the residence, ensuring all services meet five-star hospitality standards.


• Implement and maintain standard operating procedures (SOPs) for all departments, including housekeeping, concierge, security, maintenance, and guest relations.


• Ensure seamless coordination between technical teams, service teams, and management.


• Conduct regular inspections and quality audits to guarantee exceptional living conditions.

Team Leadership & Performance

• Lead, train, and motivate a diverse team across departments to deliver exceptional resident service.


• Recruit, manage, and develop staff, creating a culture of professionalism, accountability, and continuous improvement.


• Set performance standards and KPIs, ensuring the team consistently meets operational and service goals.

Resident Relations & Experience

• Serve as the primary point of contact for residents, managing relationships with discretion and professionalism.


• Handle resident feedback, inquiries, and complaints promptly and effectively.


• Anticipate residents’ needs and implement initiatives to enhance satisfaction and retention.

 Financial & Administrative Oversight

• Manage budgets, cost controls, and financial reporting for operations and service delivery.


• Oversee vendor contracts, service provider performance, and procurement activities.


• Ensure compliance with all legal, safety, and company policies.

Requirements

• Minimum 5+ years of senior management experience in luxury hotels, serviced residences, or premium residential projects.


• Proven ability to manage multi-department operations and lead large teams.


• Strong understanding of hospitality-level service standards and resident experience expectations.


• Excellnt communication, leadership, and interpersonal skills.


• International exposure and experience working with multicultural teams and clientele preferred.

English fluency required.